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Returns Policy

If you are not completely satisfied, you can return your purchase instore or via post (within the original country of purchase) for an exchange, refund or repair in line with our change of mind guidelines and consumer guarantees.

Please note if returning via post we are unable to offer an exchange.

What if I change my mind?

Privacy & Safety

  • You provide proof of purchase.
     

  • The item is in a saleable condition i.e. the original tags and labels are still attached, the item is in its original packaging (if any), sealed packaging remains intact (if any).
     

  • Please note, we do not offer refunds or exchanges for change of mind where a product has been used or opened.
     

  • If you have had an allergic reaction to the product, please take a photo and discontinue use of the product immediately. We will provide a refund or exchange for reactions to products, provided you have used less than 30% of the product.

If you change your mind, you can exchange or refund your purchase within 30 days unless it is an item that cannot be returned, provided that:

It is ok if you change your mind, however to prevent fraud or abuse of our Returns Policy, we may refuse to accept items returned for Change of Mind reasons if we reasonably believe that you have engaged in fraudulent conduct or are abusing our Change of Mind Returns Policy.

Change of mind guidelines do not apply to any returns made in accordance with consumer guarantees, or otherwise as required by law.

What proof of purchase do I need to present?

All returns, refunds, exchanges or repair requests must be accompanied by one of the following documents:

  • Purchase receipt (or photocopy/photo)

  • Online order confirmation email

  • Online order invoice or receipt

  • Packing slip (included with all online purchases)

How long do I have to return an item?

If you change your mind, you have 30 days to return an item unless it’s an item that cannot be returned.

Consumer Guarantees

Our goods and services come with consumer guarantees that automatically apply under the Australian or New Zealand Consumer Law.

If you believe your purchase fails to meet one or more of the consumer guarantees - for example, your purchase is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose - then you may be entitled to a remedy by law.

If there is a major failure, you may seek a refund or replacement.  If there is a minor failure, we may repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.

Return the item instore or contact us if you believe your purchase fails to meet a consumer guarantee.

Before determining the remedy you are entitled to, we may need to send the item to the manufacturer (or their agent) for an assessment to confirm the problem.

When providing a remedy under consumer law, proof of purchase is required.

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